PESCO Helpline Number
📞 Official Helpline: 118
Call 118 from any phone to register electricity supply complaints and service issues.
Call 118 from any phone to register electricity supply complaints and service issues.
According to official PESCO/PITC channels, 118 is the primary complaint helpline. SMS complaints can also be submitted on 8118.
Official Complaint Channels
| Channel | Details | Purpose |
|---|---|---|
| Helpline | 118 | Complaint registration and utility service issues |
| SMS | 8118 | Complaint registration by text message |
| CCMS Portal | ccms.pitc.com.pk/complaint | Online complaint submission and tracking |
| ccms@pitc.com.pk | Support communication channel listed on official portal |
Service Territory
PESCO service jurisdiction is organized by circles, divisions, and sub-divisions. For exact area coverage, use official channels below:
| Verification Method | Use |
|---|---|
| Helpline 118 | Confirm the correct office/sub-division for your meter area |
| PITC Bill Portal | Verify bill details and linked distribution company |
| PESCO Website | Find official contact information and updates |
How to Register a Complaint
- Call 118 — Share your issue and note the complaint/reference number.
- Send SMS to 8118 — Include bill reference number, issue type, and contact number.
- Use CCMS web portal — Submit at ccms.pitc.com.pk/complaint.
- Follow up — Keep your complaint number for status checks and escalation.
Types of Complaints You Can Register
- Power outage / no electricity supply
- Voltage fluctuation issues
- Meter not working or faulty meter
- Billing errors or overcharging
- Meter reading not taken
- Wire theft or illegal connections
- New connection delays
- Streetlight issues
💡 Tip: Always note down your complaint number when calling 118.
Official Links
- PESCO Website: pesco.com.pk
- PITC Bill Portal: bill.pitc.com.pk/pescobill
- CCMS Complaint Portal: ccms.pitc.com.pk/complaint